FAQs

Shipping

Zonos is our international currency exchange tool used to give you an accurate conversion rate for products on our site. Zonos will also calculate shipping rates for you so that you can see what your taxes/tariffs/vat will cost you.

While most of our releases are ready to ship, some take more time to produce, and because of that we will always let our customers know within the product page and order confirmation when you can expect your item to be sent out for delivery

All shipping is calculated directly by the parcel service based on your delivery address

We utilize a multitude of shipping providers including: DHL, USPS, UPS and FedEx.

Yes, all tariffs/taxes/duties on international orders (when applicable) are the responsibility of the customer to pay. And will be assessed and charged upon checkout.

All orders will combine shipping as long as they are placed at the same time. We ask if you plan on purchasing several items you do so within the same order. If you have placed several orders on the same day, please CONTACT US within 24 hours of the first purchase so we can recalculate shipping and assist the best way we can

Los Angeles

Orders

Please use our CONTACT FORM and we will get back to you.

Please use our CONTACT FORM and we will get back to you.

We apologize for any inconvenience you may have experienced. Please use our CONTACT FORM describing the issue you faced (one single item missing vs. a whole order missing).

Returns & Cancellations

Due to the ongoing global pandemic, we are not accepting returns. We also do not have a cancellation policy. We will hear customers on a case by case basis if there is ever an issue with our product or service. If you have ran into an issue please email info@emotionallyunavailable.com

Products

Refer to the following size chart for all of your sizing needs: Sizing Charts

If an item is not on the site than we currently do not carry or sell it

In order for us to assist a customer we must have an order number and confirmation email on file. If we do not, we will not service said customer

We have found more and more fakes around the web as the years have gone on. If you send a link to info@emotionallyunavailable.com we will get back to you with a response on whether or not the site/product is real or not

Collaborations

Email info@emotionallyunavailable.com with more information

Email info@emotionallyunavailable.com with more information